Returns Policy
Returns Policy – www.vibetek.co.uk (UK)
This Returns Policy covers both consumer (B2C) and business (B2B) customers of www.vibetek.co.uk.
Different conditions apply depending on the type of customer and product purchased.
SECTION A: CONSUMER (B2C) RETURNS POLICY
1. Return Eligibility
– You have the right to return items within 14 calendar days of delivery, under the Consumer Contracts
Regulations 2013.
– Items must be unused, unopened, and in original packaging.
– Proof of purchase (order number or invoice) is required.
2. Non-Returnable Items
– Opened or activated software and digital licenses
– Custom-built PCs or servers, unless faulty
– Peripherals with broken hygiene seals
– Items marked as Final Sale
3. Faulty, Damaged, or Incorrect Items
– Report within 7 days of delivery.
– We’ll offer a replacement, repair, or full refund.
– Return shipping is covered by us for faulty or incorrect items.
4. Return Process (B2C)
1. Contact us at info@vibetek.co.uk with your order number.
2. We’ll issue an RMA number and return instructions.
3. Package the item securely and clearly mark the RMA on the parcel.
4. Return to:
Vibetek Limited – Returns Dept
Vision House, Denbigh Road
Mold, Flintshire CH7 1FT
United Kingdom
5. Refunds
– Processed within 7 business days of return.
– Original shipping costs refunded only if return is due to fault or error.
6. Exchanges
– Return the original item and place a new order.
SECTION B: BUSINESS (B2B) RETURNS POLICY
1. General Return Terms
– Returns accepted at our discretion unless the item is faulty.
– Submit return requests within 7 calendar days of delivery.
– Items must be unused, in original packaging, and resellable.
– RMA required before return.
– Custom orders are non-returnable unless defective.
2. Non-Returnable Products
– Opened software, license keys, or digital downloads
– Custom-built hardware
– Items damaged by misuse or improper installation
– Clearance or special-order items
3. Faulty or DOA (Dead on Arrival) Goods
– Report within 48 hours of delivery.
– Items inspected upon return.
– We may offer repair, replacement, or credit.
– For some items, direct manufacturer RMA may apply.
4. Return Process (B2B)
1. Contact info@vibetek.co.uk with invoice number, SKU, and reason.
2. Receive RMA before returning item.
3. Ship securely with RMA clearly marked.
Address:
Vibetek Limited – Returns Dept
Vision House, Denbigh Road
Mold, Flintshire CH7 1FT
United Kingdom
4. Shipping Responsibility
– Customer pays return postage unless item is DOA or incorrect.
– Use tracked and insured courier.
5. Restocking Fees
– Up to 25% for non-faulty returns.
– Shipping fees non-refundable.
6. Refunds or Credits
– Issued within 10 business days of approved return.
– Refunds via original payment method.
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CONTACT US
Email: info@vibetek.co.uk
Phone: 03332 41 41 41
Hours: Mon-Fri, 9:00 AM – 5:00 PM
Note: By placing a business order, B2B customers accept these terms, which override consumer protections
not applicable in commercial transactions.